Manager, High-Performance Computer Service Program
- Full Time
ABOUT THE PROGRAM
The Service and Infrastructure Management (SIM) Program is responsible for the operation, sustainment and lifecycle management of the Bureau’s technology and ensuring a single focus point for tech services for end users. The Program is responsible for establishing, testing, maintaining and continually improving Data and Digital Group’s service management operations, based on industry-leading best practices (i.e. ITIL).
The Program provides IT lifecycle management of enterprise IT infrastructure, networks, physical platforms and high-performance computing assets whilst defining organisational service delivery targets and measuring DDG’s performance against these.
The SIM Program aims to also provide an integration of vendor management framework for the supply of tech infrastructure and services.
The Bureau of Meteorology’s Data and Digital Group (DDG) runs a high-performance compute (HPC) function to provide high-performance computing services to enable numerical weather prediction models to execute.
The High-Performance Computer Service Programme Manager will lead a national team of HPC staff primarily based in the Bureau’s Melbourne Office. You will be required to have a broad wide-ranging understanding of technology, high-level technical knowledge of high-performance computing technologies and best practices, a good people leader with excellent skills in managing stakeholders.
With limited guidance, the High-Performance Computer Service Programme Manager is accountable for all high-performance computer services and providing this service using the Bureau’s defined service management processes. You will develop, maintain and operationalise policies and procedures relating to HPC.
As our High-Performance Computer Service Programme Manager, you will be accountable for ensuring all HPC incidents, problems and requests for service are appropriately assigned, managed, actioned and resolved on a timely basis to meet service levels. You will be required to exercise a practical understanding and be experienced with HPC technology, processes and systems and be able to manage a national team.
You will substantially contribute to the technical and process aspects of any HPC and broader service management reviews and improvements. Any advice on technical issues and technical direction provided by the High-Performance Computer Service Programme Manager is an essential input to developing higher-level programs, policies and processes.