foodpanda

Project Trainee – Account Management

About the job

  • Position Title: PT – Account management
  • Department: Shops
  • Company: foodpanda
  • Location: Karachi, Pakistan

Responsibilities:

  • Conduct external face-to-face meetings with vendors, including furnishing the onboarding training manual tailored-fit for a specific partner, support in vendor issues and being in contact with them.
  • Reduce overall Fail Rate of Orders, Vendor Deactivations, Offlaying hours – enhance Vendor Experience and to build strong relationships with vendors.
  • Work closely and proactively with the Supply, Live Operations, Sales, Account Management and Content Teams in ensuring all tasks and requirements are both accurate and conducted in a timely way.
  • To increase the order growth by smoothing the city operations.
  • Oversee vendors that are newly onboarded to the platform and drive operational excellence within the platform on metrics including commercial performance, internal tools, systems, and any other special projects.
  • Manage and resolve vendor-related inquiries, issues, and escalations.
  • Ability to work with different teams (inter and intra-department) to ensure smooth vendor journey and high quality of vendor experience within the platform.
  • Analyze vendor performance data and develop strategic plans to boost team’s performance.
  • Gather insights and understand pain points from all team members in Commercial in order to develop recommendations for future initiatives and road map development.
  • Identify and provide the right Cellular Network where the vendor is facing network issues.
  • Minimize vendor offboarding by resolving their issues and bring them again on foodpanda.
  • Maintaining the log and updating records of inventory on salesforce.

A little About Us:

  • We are fast, like mind boggling fast! So if you’re someone who loves ever changing goals and loves optimization, you’re the right fit for us!
  • We love people who can develop things from scratch, own them and then work on improving them.
  • We love what we do, and we don’t rest until we’ve achieved our targets. So if you’re also someone who is driven until the dream is achieved, come join us!

To apply for this job please visit boards.greenhouse.io.