Daraz

Seller Engagement Associate

About the job

Job Description

  • Create, manage and optimize seller communication calendar by creating content and driving strategy for all key topics of seller concerns.
  • Bridge the education gap of sellers to enhance and improve their knowledge and performance throughout their selling journey in liaison with different teams across Daraz
  • Plan, maintain education and content calendars for all seller channels (Seller center, social, SMS, emails) and lead a team of content writer and CRM associate for execution).
  • Targeted focus and approach for different seller cohorts; new sellers, high value sellers, old sellers and churned sellers
  • Drive initiatives to build the seller brand and image by collaborating with internal and external teams
  • Build and foster a strong knit seller community through initiatives that empower sellers and improve seller sentiment
  • Formulate performance plans for seller participation in Daraz promotional campaigns and sales.
  • Effectively be able to lead a team of two or more to drive the engagement strategy for seller education and community.
  • Collaborate with different internal teams to improve processes, visibility and engagement of sellers.

Requirements

  • Content creation for different communication channels such as emails, SMS, social etc
  • Leadership and persuasive skills
  • Strong negotiation skills
  • Excellent interpersonal and leadership skills
  • Organizational and time management skills
  • Adaptable with the thirst of continuous learning

Importantly, we look for someone who will live by our values that define everything we do:

  • Continuously Innovative
  • Generosity of Spirit
  • Deliver on our Promise
  • Make It Personal

What we offer:

  • International working environment in a start-up setting, and a unique opportunity to learn from the best in e-commerce (Alibaba Group) and business growth.
  • A platform to learn from Alibaba’s world-leading ecosystem with regular visits to China and South East Asia.
  • Rigorous training and exposure in team management, leadership, business analytics, and operations.
  • An opportunity to train the next generation of business leaders in the ‘tech’ industry.
  • Competitive salary and incentive package
  • Health & life insurance
  • Relocation support (if applicable)

To apply for this job please visit www.linkedin.com.